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Elements and Performance Criteria

Make preparations for the activity, event or program
Confirm details of the specific information, activities or events including objectives, target group and resources with relevant personnel
Plan the sequence and methods for delivering the information, activity or event to achieve aims and objectives
Prepare facilities, resources and support materials for the delivery of the information, activity or event
Present information, activity or event
Explain the objectives of the information, activity or event to the audience
Use interpretive and presentation techniques combining entertainment and learning to enhance the quality of the customer experience
Tailor presentation to meet the specific needs of different customers, including appropriate language and depth and scope of information
Take account of different learning styles in presenting information
Present information in a manner which demonstrates cultural and social sensitivity and promotes the concept of sustainability
Ensure activity is conducted in accordance with legislative requirements
Take a systematic approach to the presentation of current, accurate and relevant information, and adjust based on audience response, unexpected events or changes in circumstances
Encourage members of the audience to interact with the presenter, to ask questions and to seek clarification during the activity, event or program
Identify and resolve problems promptly, implement contingency plans or refer to appropriate personnel
Evaluate the activity, event or learning program
Seek participant feedback and reaction to the information, activity or event either formally or informally, in accordance with organisational procedures and evaluation methods
Monitor participation levels and communicate information to relevant personnel

Required Skills

Required skills

communication skills to apply a range of group presentation techniques to adjust communication approaches to different situations and to provide an interactive experience

planning and organisational skills to organise and prepare facilities resources and other support materials

problemsolving skills to identify and respond promptly to operational problems and develop appropriate responses

literacy skills to interpret use and tailor a wide range of support materials

Required knowledge

subject matter around which the activity is developed

available sources of expert advice on the relevant subject matter

typical resources required for delivery of activities relevant to the workplace context

presentation and interpretive techniques including use of roleplaying storytelling voice techniques humour sensory awareness exercises visual aids and props games and activities

different learning styles and their application to different customer groups

features of policies procedures and practices relating to the provision of public activities events and programs

legislation that impacts on the delivery of activities including child protection copyright and Trade Practices

occupational health and safety issues and regulations relevant to the workplace and activity context

needs and expectation of different customer groups including potential crosscultural communication requirements

cultural protocols to be observed in the delivery of activities

ways in which sustainability can be promoted and integrated into activities

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

ability to use and adapt presentation styles and techniques to meet the needs of different customers

knowledge of interpretation techniques

presentation on more than one topic to ensure that skills can be adapted to different subject matter

Context of and specific resources for assessment

Assessment must ensure

presentation to and interaction with a customer group of a size and nature that reflects a typical work environment

access to a venue or site for the delivery of activity program event

use of activity support materials

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

direct observation of the candidate presenting an activity

evaluation of case studies to assess ability to tailor activities to different customer needs

oral or written questioning to assess knowledge of interpretive and presentation techniques

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

CULMSB Integrate knowledge of education and learning into museum activities

CULMS004B Integrate knowledge of education and learning into museum activities

CULMSC Plan and develop activities events and programs

CULMS506C Plan and develop activities, events and programs

CUSGENB Work in a culturally diverse environment

CUSGEN02B Work in a culturally diverse environment

THTFTGA Prepare specialised interpretive content cultural and heritage environments

THTFTG14A Prepare specialised interpretive content (cultural and heritage environments).

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Activities or events may include:	guided tours exhibitions special occasions and festivals holiday or weekend activities performances e.g. theatre, film, music, dance, craft demonstrations, workshops scientific experiments excursions, field trips, site visits, guided tours school visit programs institution open days ceremonies school programs

Interpretive and presentation techniques may include:	role-playing storytelling voice techniques use of humour sensory awareness exercises use of visual aids and props games and activities interactive communication techniques use of audiovisual/new technology

Customers may include:	local community tourists families children, students, school groups elderly people people with disabilities who have special needs people of particular ethnic or cultural backgrounds people of Indigenous cultural background people with common professional backgrounds/special interests

Unexpected events or changes in circumstances may relate to:	systems failure changing weather conditions inappropriate audience behaviour cultural considerations emergencies re-assessment of customer interests or ability

Evaluation methods may include:	observation of audience reaction questioning of select members of the audience completion of audience response forms anecdotal evidence